Privacy Policy

1. Who we are

Coastal Glaziers ("we", "us", "our") is a family-run glazing business supplying and installing glass pool fencing, shower screens, mirrors and related glazing services across the Gold Coast and surrounding areas. You can contact us at info@coastalglaziers.com.au or 0468 399 934.

2. Information we collect

When you request a quote or contact us, we may collect:

• Your name, phone number and email address
• Your suburb or property address (where provided for a site measure)
• Details about your project, such as the service you need and your timeline
• Photos or measurements you choose to send us
• Basic website usage data, such as pages visited and how you arrived at our site (collected through cookies and analytics tools)

3. How we use your information

• To respond to your enquiry and prepare a quote
• To arrange site measures, installations and follow-up service
• To communicate with you about your project
• To meet our legal, tax and record-keeping obligations
• To improve our website and advertising (in aggregate, de-identified form)

We do not sell your personal information to anyone.

4. Advertising and cookies

We advertise on platforms such as Meta (Facebook and Instagram). These platforms may use cookies or similar technologies to measure the effectiveness of our ads and to show you relevant advertising. You can control cookies through your browser settings and ad preferences through the platforms themselves.

5. Who we share it with

We only share your information with trusted service providers who help us run our business — for example, our website hosting and form/email providers — and only to the extent needed. We may also disclose information where required by law.

6. Storage and security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Information is kept only as long as needed for the purposes above or as required by law, after which it is securely deleted or de-identified.

7. Access and correction

Under the Australian Privacy Act 1988 (Cth), you may request access to the personal information we hold about you, or ask us to correct it. To make a request, contact us at info@coastalglaziers.com.au. If you have a concern about how we've handled your information, contact us first and we'll do our best to resolve it. You can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.